The Big Picture Archive

Using humor shows you’re vulnerable and if you show you’re vulnerable, the client is more likely to open up and show his or her own vulnerability.

To successfully connect with your customers, you need to fully focus on what you’re doing in the moment and detach from everything else.

When we see someone else smile, our mirror neurons make us also experience the positive emotions being displayed.

Can strong relationships develop solely with “to the point” digital communications that recant supposedly wasteful small talk?

A modest dose of self-criticism, whether of yourself or your company’s wares, is healthy.

Sometimes we need to step outside our comfort zone to succeed. The key is learning how to embrace change.

Curiosity is essential to achieving great things.

In sales, rejection comes with the territory. And if you don’t learn how to cope with such dismissals, it will corrode your confidence and, ultimately, your performance.

In the case of negative patient reviews, an ounce of prevention is likely worth more than a pound of cure.

For many customers, the challenge is not lack of information — it’s information overload.