Real-deal confidence is an in-the-moment game, play it as if you cannot lose.
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Using humor shows you’re vulnerable and if you show you’re vulnerable, the client is more likely to open up and show his or her own vulnerability.
What you feed your mind determines your mental health. Day by day, it influences your attitude, your conduct and, ultimately, your success.
If you think of yourself as an ever-improving rep, then you will constantly improve your work and your outcomes.
To successfully connect with your customers, you need to fully focus on what you’re doing in the moment and detach from everything else.
Start with developing a keen understanding of the person, and the specific values that he or she embodies.
When we see someone else smile, our mirror neurons make us also experience the positive emotions being displayed.
But the real growth lies in our ability to check our ego at the door and identify the stuff that holds us back.
encourage you: go for that big account. In the words of my dad, “All you need to do is get help: the right help and enough help and all the help you need.”
Can strong relationships develop solely with “to the point” digital communications that recant supposedly wasteful small talk?