Committed to delivering a superior end-to-end customer experience, Premier Dental, a global developer and manufacturer of dental and medical products, introduces “The Premier Promise.‘‘
The Plymouth Meeting, Pennsylvania-based company promises to do four things under the customer-centric pledge: make it easy to do business with Premier Dental; provide innovative, standard-setting solutions; be a product concierge for knowledge and service, and make it right if the company falls short.
“We know that in an era of constantly rising consumer expectations, we must continuously redefine what it means to deliver a great customer experience,‘‘ says Chief Executive Officer Julie Charlestein. “We want our customers to know that we promise to go the extra mile, every time.”
In addition to building trust through a “no questions asked” return policy, new customer experience upgrades include an online chat capability to make it easy to reach customer service representatives.
For more information, visit premusa.com.
From MENTOR. May 2018;9(5): 7.